Shipping policy

Shipping & Delivery

Last Updated: September 21, 2026

Thank you for shopping with Lumaverae. We are committed to providing a reliable and transparent delivery experience.

This Shipping & Delivery Policy explains how orders placed through www.lumaverae.com are processed, shipped, tracked, and delivered. Please review this policy before placing your order.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our processing workflow.

Most orders are processed within 1–3 business days (up to approximately 72 hours).

Order processing includes payment verification, order confirmation, product preparation, quality checks, packing, and handover to the shipping carrier or fulfillment partner.

Business days do not include Saturdays, Sundays, or public holidays.

During major sales, promotional events, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

Please note that processing time is separate from shipping/transit time.

2. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times generally fall within the following ranges:

Destination	Estimated Shipping Time
United States & Canada	Approximately 2–4 weeks
United Kingdom & Europe	Approximately 2–4 weeks
Australia & New Zealand	Approximately 2–4 weeks
Other International Destinations	Approximately 2–5 weeks

These delivery periods are estimates only and begin after the order has been dispatched.

Actual delivery time may vary depending on your destination, local postal services, carrier operations, customs clearance, weather conditions, public holidays, peak-season demand, and other circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date.

3. International Shipping

Lumaverae serves customers in multiple countries and regions.

Available shipping destinations are determined by the options displayed at checkout. If your country or region can be selected during checkout and a shipping method is available, we are generally able to accept an order for that destination.

Shipping availability may occasionally be limited due to carrier restrictions, local regulations, customs requirements, product restrictions, or other logistical considerations.

4. Shipping Rates

Shipping charges, where applicable, are calculated based on factors such as the destination, order contents, shipping method, and applicable promotional offers.

The final shipping charge will be displayed at checkout before you complete your purchase.

Any free-shipping promotion offered by Lumaverae may be subject to separate promotional conditions, including minimum order values, eligible destinations, or promotional periods.

5. Where Orders Are Shipped From

Lumaverae works with fulfillment and logistics partners to deliver orders to customers worldwide.

Depending on product availability and your delivery destination, your order may be dispatched from different fulfillment locations.

As a result, the shipping origin shown in your tracking information may differ depending on the product and destination.

The business address listed at the end of this policy is our company contact address and should not be used as a return address unless our customer support team specifically instructs you to send a return there.

6. Split Shipments

If your order contains multiple products, the items may occasionally be shipped separately due to inventory availability or fulfillment from different locations.

In these circumstances, you may receive more than one package and more than one tracking number.

Packages belonging to the same order may arrive on different dates.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

7. Order Tracking

When tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time after receiving your shipping confirmation for tracking information to become active. Depending on the carrier, tracking updates may take several days to appear or update in the carrier's system.

Temporary gaps between tracking updates do not necessarily mean that your package has stopped moving.

For the most accurate information, please refer to the tracking link provided in your shipping confirmation email.

If your tracking information has not updated for an unusually long period, please contact us at support@lumaverae.com with your order number.

8. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, VAT, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and may be the responsibility of the recipient.

Lumaverae does not control customs charges and cannot guarantee the amount, if any, that may be assessed by local authorities.

Customs regulations vary by country. Customers are responsible for checking the applicable import requirements in their destination before placing an order.

Customs clearance may also cause delivery delays that are outside our reasonable control.

9. Delivery Delays

Although we make reasonable efforts to have orders delivered within the estimated timeframe, international shipping can occasionally experience delays.

Possible causes include customs inspections, carrier disruptions, severe weather, natural disasters, public holidays, peak shopping seasons, transportation interruptions, local postal delays, inaccurate delivery information, or other circumstances beyond our reasonable control.

If your package is delayed, we recommend checking the tracking information first.

If the tracking status has not updated for an extended period or your order has significantly exceeded the estimated delivery timeframe, please contact support@lumaverae.com and include your order number so that our customer support team can assist you.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and other relevant delivery information before submitting your order.

Lumaverae cannot guarantee successful delivery when incorrect, incomplete, or outdated delivery information has been provided.

If you notice an error in your shipping address, contact us at support@lumaverae.com as soon as possible.

11. Order Changes and Address Changes

If you need to change or correct your order information, please contact us within 24 hours after placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet entered fulfillment or been shipped.

Once an order has been processed, packed, transferred to a fulfillment partner, or shipped, we may no longer be able to modify the products, quantities, recipient information, or delivery address.

Submitting a change request does not guarantee that the requested change can be completed before dispatch.

12. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, or because the package was refused or remained unclaimed, the carrier may return the package to the sender or fulfillment facility.

If this occurs, please contact our customer support team.

Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

Any refund or reshipment will be handled in accordance with the circumstances of the order, our Return & Refund Policy, and applicable consumer protection laws.

13. Delivered but Not Received

If the carrier marks your package as delivered but you cannot locate it, please first check your mailbox, parcel locker, reception area, building management, household members, neighbors, and any safe location where the carrier may have left the package.

We also recommend contacting the local carrier directly, as they may be able to provide additional delivery information.

If you are still unable to locate your package, please contact support@lumaverae.com as soon as possible and provide your order number and relevant tracking information.

We will review the available shipping information and, where appropriate, assist with a carrier investigation.

Please note that the outcome of an investigation may depend on tracking records, proof of delivery, carrier documentation, and other available evidence.

14. Lost Packages

If tracking information indicates that a package may have been lost in transit, please contact us at support@lumaverae.com.

We may request your order number and other relevant information so that we can investigate the shipment with the carrier or logistics provider.

Where a shipment is confirmed as lost and the order qualifies for replacement or other remedies, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Please do not submit duplicate requests to multiple customer service channels, as this may slow down the investigation process.

15. Damaged Packages or Products

If your order arrives damaged, please contact us within 14 days of receiving the package.

Please email support@lumaverae.com and include your order number, a description of the issue, and clear photographs or other reasonable evidence showing the damaged product and, where relevant, the shipping packaging.

Please retain the damaged product and packaging until our customer support team has reviewed your request, as additional information may be required.

Eligible damaged-item claims will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

16. Missing Items

If your package arrives but one or more items from your order are missing, please check whether your order has been divided into multiple shipments.

You may receive separate tracking numbers for different parts of the same order.

If all shipments have been delivered and an item is still missing, please contact support@lumaverae.com with your order number and details of the missing item.

Our customer support team will review the fulfillment records and assist you accordingly.

17. Refused or Unclaimed Packages

Customers are responsible for monitoring their shipment and, where necessary, cooperating with the carrier or customs authorities to complete delivery.

Packages may be returned if they are refused, not collected within the carrier's collection period, or cannot clear customs because required information or charges were not provided.

If a shipment is returned to us or our fulfillment partner under these circumstances, please contact our customer support team.

Reshipping costs or other reasonable charges may apply depending on the reason for the return and applicable law.

18. Shipping Restrictions

Certain products or destinations may be subject to transportation, carrier, customs, or regulatory restrictions.

We reserve the right to cancel or decline a shipment where we reasonably determine that delivery cannot be completed due to legal, regulatory, safety, carrier, or logistical restrictions.

If we cancel an order because we are unable to ship it to the destination provided, the affected amount will be refunded in accordance with our applicable policies.

19. Force Majeure and Events Outside Our Control

Lumaverae will not be responsible for delays caused by circumstances outside our reasonable control, such as severe weather, natural disasters, transportation interruptions, customs delays, governmental actions, labor disruptions, carrier interruptions, public emergencies, or other comparable events.

Where such an event occurs, we will make reasonable efforts to minimize disruption and assist customers with available shipping information.

Nothing in this Shipping & Delivery Policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable consumer protection laws.

20. Returns and Refunds

Shipping and delivery matters relating to returns, refunds, damaged products, or other after-sales requests may also be governed by our Return & Refund Policy.

Customers should review both policies before requesting a return, refund, replacement, or other remedy.

Where there is a conflict between this Shipping & Delivery Policy and mandatory consumer protection law, the applicable mandatory law will prevail.

21. Customer Support

If you have any questions about your order, shipping status, tracking information, or delivery, please contact our customer support team.

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

Email: support@lumaverae.com

22. Company Information

Brand: Lumaverae

Company Name: Shenzhen Xuanaique International Trading Co., Ltd.

Registration No: 91440300MAKD1YB549