Contact Us

Contact Us

We’re Here to Help

Thank you for choosing Lumaverae. If you have any questions about your order, shipping, delivery, returns, or our products, our customer support team is here to assist you.

For faster assistance, please check the information below before submitting your inquiry.

Track Your Order

Already placed an order and want to check its delivery status?

Once your order has been shipped, you can use your tracking number to follow the latest shipping updates online.

Track your order here:
https://www.17track.net/en

Please note that tracking information may take some time to update after your package has been handed over to the carrier.

If your tracking information has not been updated for an extended period or you believe there may be an issue with your shipment, please contact us at support@lumaverae.com and include your order number.

Frequently Asked Questions

Looking for a quick answer?

You may find the information you need in our FAQ Help Center, including answers to common questions about:

  • Orders and payments

  • Shipping and delivery

  • Order tracking

  • Address changes

  • Missing items

  • Returns and refunds

  • Other order-related questions

If you still need assistance after reviewing our FAQ, please send us a message through the contact form below or email our customer support team.

Contact Customer Support

Email: support@lumaverae.com

You can also submit your question directly through the contact form on this page.

To help us resolve your inquiry as quickly as possible, please include your order number and the email address used to place your order when contacting us about an existing purchase.

For questions regarding damaged, incorrect, or missing items, please provide relevant details and photos when available.

Customer Service Hours & Response Time

Our office hours are 9:00 AM–5:00 PM EST.

We aim to respond to most customer service inquiries within one business day.

During weekends, holidays, promotional periods, or times of unusually high inquiry volume, responses may take a little longer. We appreciate your patience and understanding.

If you do not see our reply in your inbox, please check your spam or junk folder, as email providers may occasionally filter customer service messages.

To help us respond as efficiently as possible, please avoid sending multiple messages about the same inquiry before receiving a reply. Multiple requests regarding the same issue may make it more difficult for our team to process your case quickly.

Thank you for your patience. Our team will do our best to assist you as soon as possible.

Contact Form

Please complete the contact form below and provide as much information as possible.

Recommended fields:

Name
Your full name

Email
The email address where we can reach you

Order Number
If your question relates to an existing order

Subject
Please select or enter the reason for your inquiry

Message
Tell us how we can help

Suggested inquiry categories:

  • Order Status

  • Shipping & Delivery

  • Tracking Issue

  • Change or Cancel an Order

  • Return or Refund

  • Damaged or Incorrect Item

  • Product Question

  • Other

Business Information

Brand: Lumaverae

Company Name: Shenzhen Xuanaique International Trading Co., Ltd.

Registration No.: 91440300MAKD1YB549

Email: support@lumaverae.com

Tel: 18689876788

Registered Address:
Room 310, No. 32, West Area, Chentian Village,
Chentian Community, Xixiang Subdistrict,
Bao'an District, Shenzhen, China

Need Help?

For the fastest assistance, please visit our FAQ, check your shipment through 17TRACK, or contact us at support@lumaverae.com.

We appreciate your business and look forward to assisting you.

Lumaverae Customer Support