TERMS OF SERVICE

Last Updated: September 21, 2026

Welcome to Lumaverae.

These Terms of Service ("Terms") govern your access to and use of the website www.lumaverae.com (the "Site"), including any purchases, services, features, content, subscriptions, promotions, or other transactions made available through the Site (collectively, the "Services").

The Site and Services are operated by:

Company Name: Shenzhen Xuanaique International Trading Co., Ltd.
Registration No.: 91440300MAKD1YB549
Trading Name: Lumaverae
Email: support@lumaverae.com
Tel: 18689876788
Address: Room 310, No. 32, West Area, Chentian Village, Chentian Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Throughout these Terms, "Lumaverae," "we," "us," and "our" refer to Shenzhen Xuanaique International Trading Co., Ltd.

By visiting the Site, creating an account, placing an order, subscribing to a service, or otherwise using any part of the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all policies incorporated into them by reference.

If you do not agree with these Terms, you should not access or use the Site or purchase products through the Site.

1. ELIGIBILITY AND ACCEPTANCE OF TERMS

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to make a purchase through the Site.

By using the Site or placing an order, you represent and warrant that:

1. you have the legal capacity to enter into a binding agreement;

2. all information you provide to us is accurate, current, and complete;

3. you are using the Site for lawful purposes;

4. you are not prohibited by applicable law from receiving or purchasing the products or Services offered on the Site; and

5. if you are purchasing on behalf of a business or another legal entity, you have authority to bind that entity to these Terms.

We may refuse, restrict, suspend, or terminate access to the Services where reasonably necessary to protect our business, customers, systems, legal rights, or third parties.

2. OUR ONLINE STORE

Lumaverae operates an online retail store offering beauty, cosmetics, skincare-related products, beauty tools, accessories, and other products that may be introduced from time to time.

Certain technical, hosting, payment, fulfillment, analytics, communication, and e-commerce functions may be provided by third-party service providers, including e-commerce platforms and payment processors.

The availability of a product on the Site does not guarantee that the product will remain available. We may modify, discontinue, restrict, replace, or limit products or Services at any time, subject to applicable law and any existing contractual obligations.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, ingredient information, specifications, colors, prices, and other information displayed on the Site are accurate.

However, differences may occur due to:

• screen and device settings;

• lighting and photography;

• product formulation or packaging updates;

• manufacturing variations;

• product batch differences; or

• typographical or technical errors.

Colors shown on your device may therefore not exactly match the physical product.

Product packaging, labeling, ingredients, specifications, and appearance may occasionally change. Where a material change affects an order already placed, we will comply with applicable law and, where appropriate, provide available remedies.

You should review all product information, ingredients, directions, warnings, and packaging before use.

4. COSMETICS, BEAUTY PRODUCTS AND PRODUCT USE

Lumaverae products are intended to be used only for their stated cosmetic or personal-care purposes and in accordance with the directions provided on the product, packaging, or Site.

Individual results may vary. Statements relating to appearance, hydration, radiance, texture, plumping, cosmetic effects, or other beauty-related results do not guarantee that every customer will experience the same result.

Unless expressly stated otherwise, information provided on the Site is for general informational purposes and is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Before using a cosmetic or skincare product, you should:

• read the ingredient list and product instructions carefully;

• consider performing an appropriate patch test where relevant;

• avoid using a product if you know that you are allergic or sensitive to any listed ingredient;

• use products only as directed; and

• discontinue use if unusual or significant irritation or an adverse reaction occurs.

If you have a known skin condition, allergy, sensitivity, are pregnant or nursing, are receiving medical treatment, or are otherwise uncertain whether a product is suitable for you, you should seek appropriate professional advice before use where necessary.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

5. ORDERS AND ORDER ACCEPTANCE

Submitting an order through the Site constitutes an offer to purchase the products in your order.

An automated order confirmation does not necessarily constitute final acceptance of your order. We reserve the right, where reasonably necessary, to verify and accept an order before fulfillment.

We may refuse or cancel an order for legitimate reasons, including where:

• a product is unavailable;

• there is an obvious pricing or product-description error;

• payment authorization fails;

• information supplied by the customer is incomplete or appears inaccurate;

• we reasonably suspect fraud, unauthorized payment activity, abuse, or unlawful conduct;

• an order appears to be intended for unauthorized resale;

• quantity restrictions have been exceeded;

• delivery to the requested destination is unavailable or prohibited; or

• fulfillment would violate applicable law or regulatory requirements.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled portion of the order using the original payment method, subject to applicable law and payment-provider procedures.

6. ORDER INFORMATION

You agree to provide accurate, complete, and current information when placing an order, including your:

• full name;

• billing information;

• shipping address;

• email address;

• telephone number; and

• payment information.

You are responsible for reviewing your order information before submitting your purchase.

If you need to request a change to an order, please contact us as soon as possible at support@lumaverae.com.

Order modification requests are subject to our Shipping & Delivery Policy and cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

We are not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except to the extent required by applicable law.

7. PRICES, CURRENCIES AND PAYMENT

Prices displayed on the Site may vary depending on your selected country, region, currency, promotion, or other applicable settings.

Unless otherwise stated, prices displayed at checkout are the prices applicable to your order at the time the order is submitted.

We reserve the right to change product prices at any time before an order is accepted.

Payment must be made using one of the payment methods made available at checkout.

By providing payment information, you represent and warrant that:

1. you are authorized to use the payment method;

2. the information provided is accurate; and

3. you authorize us and our payment-service providers to charge the applicable amount.

Payments may be processed by third-party payment providers. Their own terms, privacy policies, security procedures, and processing rules may apply in addition to these Terms.

We do not guarantee the availability of any particular payment method.

8. PRICING ERRORS

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If a product is listed at an obviously incorrect price due to a typographical, technical, system, or other error, we may correct the error and, where permitted by applicable law, cancel the affected order before fulfillment.

If payment has already been collected for an order that is cancelled because of a pricing error, the applicable payment will be refunded.

Nothing in this section affects rights available to consumers under mandatory applicable law.

9. TAXES, CUSTOMS DUTIES AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling fees, or other charges imposed by governmental authorities or carriers in the destination country.

Unless the Site or checkout specifically states that such charges are included, these amounts may be separate from the purchase price and shipping charges paid to Lumaverae.

Where permitted by law, the recipient may be responsible for applicable import duties, taxes, customs clearance fees, and related charges.

Customs procedures may also cause delivery delays beyond our reasonable control.

Customers are responsible for complying with applicable import requirements in their destination jurisdiction.

10. SHIPPING AND DELIVERY

Shipping availability, processing times, estimated transit times, shipping methods, tracking availability, and other delivery information are described in our Shipping & Delivery Policy:

https://www.lumaverae.com/pages/shipping-delivery

Delivery dates and transit times are estimates unless expressly stated otherwise or required by applicable law.

Actual delivery times may be affected by circumstances such as:

• destination country;

• customs clearance;

• carrier delays;

• weather;

• holidays;

• peak shopping periods;

• incorrect delivery information;

• local postal conditions;

• product availability;

• logistics disruptions; or

• events outside our reasonable control.

An order containing multiple items may be shipped in separate packages and may arrive at different times.

Tracking information may take time to become active after shipment.

Unless otherwise required by applicable law, risk of loss or damage passes to you when the products are delivered to you or to a person designated by you to receive them.

Nothing in this section limits any mandatory consumer rights concerning delivery or risk of loss.

11. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, damaged items, missing items, and related procedures are governed by our Return & Refund Policy:

https://www.lumaverae.com/pages/return-refund-policy

The Return & Refund Policy forms part of these Terms.

Customers should review that policy before making a purchase.

Where applicable consumer law provides rights that are more favorable than our published policy, those mandatory statutory rights will apply.

Refunds, when approved, are normally returned to the original payment method unless otherwise agreed or required by law.

Processing times imposed by banks, card networks, payment providers, or other financial institutions are outside our direct control.

12. DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS

If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us promptly at:

support@lumaverae.com

Please include your order number and, where reasonably requested, photographs or other information that allows us to investigate the issue.

Claims are handled in accordance with our Return & Refund Policy and applicable consumer law.

You should not dispose of an allegedly damaged or defective product until we have provided reasonable instructions, unless retaining the product would be unsafe.

13. CANCELLATIONS, SUBSCRIPTIONS AND PRE-ORDERS

Certain products or Services may, from time to time, be offered as subscriptions, pre-orders, recurring purchases, or similar arrangements.

When these options are offered, additional information regarding pricing, billing frequency, renewal, cancellation, and fulfillment will be shown at the time of purchase or in the applicable cancellation policy.

Our current Cancellation Policy can be found through the Site's policy pages.

For recurring subscriptions, you authorize us or our payment provider to charge the applicable recurring amount at the frequency disclosed to you when you subscribe, until the subscription is cancelled or otherwise ends.

Where an auto-renewing subscription is offered, renewal information will be disclosed in accordance with applicable law.

You may cancel or modify eligible subscriptions using the methods made available in your account, order confirmation, subscription-management page, or by contacting customer support, as applicable.

Cancellation does not necessarily cancel an order that has already been processed or fulfilled.

Nothing in this section restricts mandatory cancellation, cooling-off, renewal, or refund rights provided by applicable law.

14. PROMOTIONS, DISCOUNTS AND COUPONS

From time to time, we may offer:

• discount codes;

• gifts with purchase;

• buy-one-get-one promotions;

• bundles;

• limited-time offers;

• promotional pricing;

• loyalty benefits; or

• other promotional programs.

Promotions may be subject to additional terms disclosed at the time of the offer.

Unless otherwise stated:

• promotions cannot be combined;

• promotional codes have no cash value;

• discounts apply only during the stated promotional period;

• promotions are subject to product availability;

• quantity limits may apply; and

• promotional eligibility may be restricted by customer, product, territory, or order.

We may cancel or refuse the use of a promotion where we reasonably determine that it has been obtained, used, or reproduced fraudulently or contrary to its stated terms.

Any rights already acquired by consumers under applicable law will not be affected.

15. ACCOUNTS

Certain features of the Site may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account where such activity results from your failure to keep those credentials secure.

You agree to notify us promptly if you reasonably believe that your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to investigate suspected fraud, unauthorized activity, security incidents, violations of these Terms, or unlawful conduct.

16. ACCEPTABLE USE

You may use the Site only for lawful purposes.

You must not:

• use the Site in violation of applicable laws or regulations;

• attempt to gain unauthorized access to our systems or customer accounts;

• introduce malware, viruses, malicious code, or harmful technology;

• interfere with the security or operation of the Site;

• use automated systems to scrape, harvest, extract, or copy Site content without authorization;

• impersonate another person or provide deliberately false information;

• use the Site to commit or facilitate fraud;

• collect personal information about other users without lawful authority;

• infringe intellectual property, privacy, publicity, or other legal rights;

• attempt to circumvent purchase limits or security measures; or

• use the Services in a way that could materially damage Lumaverae, our customers, service providers, or third parties.

We may take reasonable action to prevent or respond to prohibited activity.

17. RESELLING AND COMMERCIAL USE

Products purchased through the Site are generally intended for personal use unless otherwise agreed in writing.

We reserve the right to limit or reject orders that reasonably appear to be placed for unauthorized resale, redistribution, commercial export, or other commercial activity.

Nothing in these Terms creates a distributor, reseller, franchise, agency, employment, partnership, or joint-venture relationship between you and Lumaverae.

Use of Lumaverae branding or product imagery for resale or promotional purposes requires our authorization except where otherwise permitted by law.

18. INTELLECTUAL PROPERTY

The Site and its contents, including where applicable:

• trademarks;

• logos;

• trade names;

• product names;

• graphics;

• photographs;

• videos;

• product descriptions;

• page layouts;

• designs;

• icons;

• text;

• software;

• databases; and

• other original materials

are owned by, licensed to, or lawfully used by Lumaverae and are protected by applicable intellectual property laws.

You are granted a limited, personal, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal shopping and informational purposes.

Except where permitted by law, you may not reproduce, distribute, publish, modify, sell, license, commercially exploit, or create derivative works from our Site content without prior written permission.

No right, title, or interest in our intellectual property is transferred to you through your use of the Site.

19. REVIEWS, COMMENTS AND USER CONTENT

Where the Site permits you to submit reviews, photographs, feedback, comments, questions, or other content ("User Content"), you remain responsible for the content you submit.

You must not submit User Content that:

• is false or intentionally misleading;

• infringes another person's intellectual property rights;

• violates privacy or publicity rights;

• contains unlawful, defamatory, threatening, discriminatory, obscene, or abusive material;

• contains malware or harmful code;

• includes unauthorized advertising or spam; or

• otherwise violates applicable law.

By submitting User Content to us, you grant Lumaverae a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, translate, publish, and distribute that content for purposes connected with operating, promoting, and improving Lumaverae and the Services, to the extent permitted by applicable law.

This license does not transfer ownership of your User Content to us.

We may moderate or remove User Content where reasonably necessary to comply with law, enforce these Terms, protect third-party rights, or maintain the integrity of the Site.

20. MARKETING COMMUNICATIONS

If you choose to subscribe to marketing communications, we may send you information regarding products, promotions, launches, or other Lumaverae news in accordance with applicable law.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications or by contacting us.

Transactional communications relating to purchases, account security, customer service, or other necessary service matters are not considered marketing communications and may still be sent when required to provide the Services.

21. PRIVACY

Your privacy is important to us.

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy:

https://www.lumaverae.com/pages/privacy-policy

The Privacy Policy forms part of your relationship with us and should be reviewed together with these Terms.

22. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to or integrations with third-party websites, applications, payment providers, social networks, logistics providers, analytics services, or other services not operated by us.

We are not responsible for the independent content, availability, security, privacy practices, or terms of third-party services except to the extent that responsibility cannot lawfully be excluded.

Accessing or using a third-party service may be subject to separate terms and privacy policies between you and the applicable provider.

A link to a third-party website does not necessarily constitute an endorsement of that third party.

23. FRAUD PREVENTION AND PAYMENT DISPUTES

We may use reasonable fraud-prevention and order-verification measures to protect customers and our business.

Where we reasonably suspect unauthorized payment activity, identity misuse, fraudulent orders, or other abuse, we may request additional verification, delay fulfillment while verification is performed, reject the transaction, or cancel the order where permitted by law.

Customers retain all legitimate rights to dispute unauthorized or incorrect transactions through their payment provider.

However, knowingly initiating a fraudulent or materially false payment dispute, chargeback, or claim may constitute a violation of these Terms and applicable law.

24. SERVICE AVAILABILITY

We aim to keep the Site reasonably available and functional, but we cannot guarantee uninterrupted or error-free access.

The Site may occasionally become unavailable due to:

• maintenance;

• updates;

• hosting problems;

• security events;

• telecommunications failures;

• third-party service interruptions; or

• circumstances outside our reasonable control.

We may modify, suspend, or discontinue part of the Site where reasonably necessary.

Where such changes affect existing paid obligations, we will comply with applicable law.

25. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Site and Services are provided on an "as available" basis.

We do not warrant that the Site will always be uninterrupted, error-free, completely secure, or free from technical defects.

Product warranties and consumer guarantees that are required by applicable law remain unaffected.

Nothing in these Terms excludes any statutory warranty, guarantee, condition, or consumer right that cannot legally be excluded.

26. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury where liability for such matters cannot legally be excluded or limited.

Subject to the paragraph above and to the fullest extent permitted by applicable law, Lumaverae and Shenzhen Xuanaique International Trading Co., Ltd. will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the Site or Services where such losses were not reasonably foreseeable or where liability may lawfully be excluded.

To the fullest extent permitted by law, our aggregate liability arising from a particular product purchase will not exceed the amount you actually paid to us for the product giving rise to the claim.

The limitations in this section do not reduce any mandatory rights or remedies available to consumers under applicable law.

27. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Lumaverae, Shenzhen Xuanaique International Trading Co., Ltd., and our directors, officers, employees, affiliates, contractors, and service providers against third-party claims, losses, liabilities, and reasonable costs arising directly from:

1. your unlawful use of the Site;

2. your intentional or material violation of these Terms;

3. your infringement of a third party's intellectual property or other legal rights; or

4. User Content submitted by you that violates applicable law or third-party rights.

This section does not apply to the extent a claim results from our own breach, negligence, unlawful conduct, or other conduct for which liability cannot lawfully be transferred.

28. FORCE MAJEURE

To the extent permitted by applicable law, we will not be responsible for delays or failures caused by events beyond our reasonable control, including:

• natural disasters;

• severe weather;

• epidemics or public-health emergencies;

• war;

• terrorism;

• civil unrest;

• governmental restrictions;

• customs disruptions;

• labor disputes;

• transportation disruptions;

• carrier failures;

• telecommunications or internet failures;

• power outages;

• cyber incidents affecting third-party infrastructure; or

• other comparable events beyond our reasonable control.

If such an event materially affects an order, we will take reasonable steps to communicate with affected customers and fulfill our obligations as required by applicable law.

29. ELECTRONIC COMMUNICATIONS

By using the Site or contacting us electronically, you consent to receive communications from us electronically where permitted by law.

Electronic communications may include order confirmations, invoices, shipping information, policy notices, account communications, customer-service messages, and other notices related to the Services.

Where applicable law requires a communication to be in writing, electronic communications may satisfy that requirement to the extent legally permitted.

30. GOVERNING LAW

These Terms and any non-contractual obligations arising from or relating to them shall, to the extent permitted by applicable law, be governed by the laws of the People's Republic of China, without regard to conflict-of-law principles.

For purposes of these Terms, references to the People's Republic of China in this governing-law clause refer to Mainland China and do not include the Hong Kong Special Administrative Region, the Macao Special Administrative Region, or Taiwan.

However, if you are a consumer residing in a jurisdiction whose mandatory consumer-protection laws apply to your purchase regardless of the chosen governing law, nothing in these Terms deprives you of the protection of those mandatory laws.

31. DISPUTE RESOLUTION AND JURISDICTION

If a dispute arises, we encourage you to contact us first at support@lumaverae.com so that we can attempt to resolve the matter directly.

If a dispute cannot be resolved informally, then, to the extent permitted by applicable law, disputes arising out of or relating to these Terms, the Site, the Services, or a purchase from Lumaverae shall be submitted to the competent courts with jurisdiction over the registered or operating location of Shenzhen Xuanaique International Trading Co., Ltd. in Shenzhen, Guangdong Province, China.

However, this jurisdiction clause does not prevent a consumer from bringing a claim before another court or authority where the consumer has a mandatory legal right to do so under applicable consumer law.

32. INTERNATIONAL CONSUMER RIGHTS

Lumaverae sells products internationally.

Consumer rights differ from country to country. Nothing in these Terms is intended to waive, restrict, or exclude rights that cannot legally be waived or excluded under the laws applicable to a particular consumer transaction.

If any provision of these Terms conflicts with mandatory consumer-protection law applicable to you, the mandatory law will apply to the extent of the conflict, and the remaining provisions of these Terms will continue to apply.

33. SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If modification is not possible, the affected provision will be severed.

The remaining provisions will continue in full force and effect.

34. NO WAIVER

If we do not immediately exercise or enforce a right or remedy available under these Terms or applicable law, that does not constitute a waiver of that right or remedy.

A waiver on one occasion does not constitute a waiver on any future occasion.

35. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where consent is legally required.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of business or assets, or transfer to an affiliated entity, provided that doing so does not unlawfully reduce your consumer rights.

36. ENTIRE AGREEMENT

These Terms, together with the policies and terms expressly incorporated by reference, constitute the agreement between you and Lumaverae relating to your use of the Site and Services.

The incorporated policies may include, as applicable:

• Privacy Policy;

• Return & Refund Policy;

• Shipping & Delivery Policy;

• Cancellation Policy;

• promotional terms; and

• any additional terms presented to you before a particular purchase.

If there is a conflict between these Terms and specific terms expressly applicable to a particular product, promotion, subscription, or transaction, the more specific terms will apply to that matter, subject to mandatory applicable law.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

• our business practices;

• products or Services;

• technology;

• legal or regulatory requirements;

• payment or fulfillment arrangements; or

• other operational requirements.

The most current version will be posted on this page with an updated "Last Updated" date.

Changes will apply prospectively from the effective date stated in the updated Terms unless applicable law requires otherwise.

Changes to these Terms will not retroactively remove rights that have already accrued under an existing purchase where doing so would violate applicable law.

38. LANGUAGE

These Terms may be translated into other languages for convenience.

Unless applicable law requires otherwise, the English-language version will be the primary version used to interpret these Terms in the event of an inconsistency between translations.

Nothing in this section limits any mandatory language requirements or consumer rights under applicable law.

39. CONTACT INFORMATION

If you have questions, concerns, complaints, or notices regarding these Terms or your use of the Services, please contact us:

Lumaverae
Legal Entity: Shenzhen Xuanaique International Trading Co., Ltd.
Registration No.: 91440300MAKD1YB549
Email: support@lumaverae.com
Tel: 18689876788
Address: Room 310, No. 32, West Area, Chentian Village, Chentian Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China
Website: www.lumaverae.com

For order-related enquiries, please include your order number where available.